Refund policy

Fulfilled by K.T. James — Any item marked as being fulfilled by K.T. James (Signs & Stories Owner) is printed locally and is packaged and shipped by her personally. These items are currently shipped only to the US and Canada and are shipped separately from other items on the website not fulfilled by K.T. James.

RETURNS & REFUNDS ON BOOKS (Print, eBook, Audiobook)

Digital purchases: eBooks & audiobooks are not eligible for returns or refunds, as these products are digital downloads and available instantly. The only time a refund will be considered for digital goods is due to a duplicate purchase. Please reach out to us within 48 hours for a duplicate purchase refund request.

The EU Right to Withdrawal Act does not apply to digital goods, as they are available instantly and there is no way to revoke access. These goods are considered final sale.

Print Books: You may cancel your order within 24 hours for a full refund. After 24 hours, I have begun processing your order, and at this point, the below considerations apply:

No refunds or returns will be offered on orders for damaged books, unless you cancel the order within 24 hours before I have begun processing. These are final sale items.

No refunds or returns will be offered on orders that have been personalized, unless you cancel the order within 24 hours before I have begun processing.

Preorders: For print books that are preorders, you may cancel your order for a full refund up to two weeks before the specified shipping time frame in the product description. Once that shipping time frame begins, the below considerations apply:

No refunds or returns will be offered for orders that have been personalized, unless you cancel the order within the specified time frame before processing begins.

If there is a problem with your order, please see the Damaged, Defective & Incorrect Order section below. To cancel your order or request a qualified refund or return, you can contact us at signsandstories.shop@gmail.com.

RETURNS & REFUNDS ON ART PRINTS

For purchases of art prints, stickers, or bookmarks, you may cancel your order within 48 hours for a full refund. After 48 hours, I have likely already shipped your order.

If there is a problem with your order, please see the Damaged, Defective & Incorrect Order section below.

Returns are not offered for buyer's remorse on art prints, except where required by law.

To cancel your order, you can contact us at signsandstories.shop@gmail.com

FOR EU CONSUMERS:

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

EU 14 DAY COOLING OFF PERIOD: Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. However, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

EU Customers may initiate a return or cancellation within their customer account page.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right, whether that be a replacement item, store credit, or another alternative to be determined on a case by case basis.

For those products fulfilled by us (books, art prints, bookmarks), I visually inspect each item before packing to ensure quality, so if your items arrive damaged, please contact me immediately.

Please be prepared to send photos and/or videos of the damage of both the item or the original packaging. Please do not discard or destroy the original packaging or the item before I have been able to process your request. I will need these items to file a claim with our shipping insurance and get your replacement shipped out, at no charge to you.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first contacting us to request a return will not be accepted.

If more than 30 days have passed since our tracking shows the package as delivered, we will be unable to honor replacements for damage. It's imperative you contact us as soon as possible so we can begin the claims process.

Contact us at signsandstories.shop@gmail.com for any questions related to refunds and returns.

Apparel / Merchandise

Return and Refund Policy

I do create and draw my own designs, or work with collaborators to feature their designs, I do not currently print or ship all apparel/merchandise myself.

See more detailed information below:

Printing:

All apparel is unisex sizing unless otherwise marked. The majority of apparel and merchandise on this website are custom printed/shipped to order by an off-site facility. With the exception of preorders, select apparel (marked in RASPBERRY in product descriptions), cards, stickers, bookmarks, cross-stitches, macrame’s, and button pins which are fulfilled by me (K.T. James) -owner and founder of Signs & Stories Shop. Anything that is marked in RASPBERRY on the product is fulfilled through K.T. James.

Fulfillment Time:

The off-site printing company takes 2-7 BUSINESS DAYS to print and ship (fulfill) the orders. Most orders are shipped within 3 business days or less. NOTE: Fulfillment time does not include shipping time. Additionally, this estimated time frame will change during holiday times when there is an influx of orders.

Apparel Care (Washing/Drying) Instructions:

Most of the garments printed offsite are created using Direct-to-Garment (DTG) technology, which allows for a wide range of printable garments and vibrant design colors. The high-quality inks used ensure that the prints remain vibrant and durable for a long time, as long as the garments are properly cared for.

Please note that the original manufacturer’s care instructions may not account for the DTG printing process. For best results, follow the care instructions provided here to maintain your printed garments.

Care Instructions for DTG-Printed Apparel:

Washing: Machine wash cold, inside-out, on a gentle cycle with mild detergent and similar colors. Only use non-chlorine bleach if needed. Avoid fabric softeners and do not dry clean.
Drying: While tumble drying on a low heat setting is acceptable, air-drying by hanging is preferred to preserve the print.
Ironing: Do not iron directly on the print.

Following these care instructions will help prevent fading, cracking of the print, and garment shrinkage that can occur from high-heat washing or drying.

Shipping:

Apparel — There is no stock of preprinted tees that is used to fulfill orders for immediate shipping as all orders are custom printed when ordered. t Apparel is shipped out after they have been printed to fulfill the order.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns / Exchanges Policy:

Unfortunately, we are unable to accept returns on merchandise due to the fact that most products in my shop are made to order. ALL SALES ARE FINAL. There can be no exchanges or returns due to each order being custom printed to order and having no warehouse of premade inventory. Please contact us at signsandstories.shop@gmail.com for any problems.

You can always contact us for any questions at signsandstories.shop@gmail.com.